A Leader as Cultural Leader

Whether deliberately or unintentionally, each company, organization or church possesses a distinctive culture.  For example, Nordstrom prides itself on its signature customer service.  It is no accident, therefore, when a smiling Nordstrom salesperson steps from behind the counter to hand   a customer the item, which he or she has purchased.  Such personal attentiveness reflects the defining culture of this upscale department store.